Flamour's website (The Aforementioned: The Website) is an Internet site that runs a virtual shop, offers its customers information and sells different products (floral bouquets, plants, decorative pieces etcetera) (The Aforementioned: The Services). This site is under the ownership of the company Flamour Fantastic Flowers.
All the rules and regulations appearing here apply equally to both genders. In some cases the masculine pronoun may be used, simply for ease of reading.
All the customers of this service, future customers and/or those requesting information through this site, and/or those who are surfing into this site, and participating in the activities offered through this site, declare that they have read the regulations and agree to its conditions.
Conditions for use of the site - purchasing and information services
Several different actions can be done on this site - to make a reservation, and to obtain service and/or information. Do not use this site for other purposes.
Every person above the age of 18 and who has a valid credit card from one of the credit card companies accepted in Israel (or who has permission from the credit card owner) is allowed to place an order through this site.
An order or an offer to place an order (The Aforementioned: The Offer) of a purchase, in order to receive services, will be granted only if all of these conditions are fulfilled: (1) We can confirm this transaction was authorized through the credit card company of the buyer; (2) The products requested are available in inventory; (3) The address for delivery where the service will be provided is found on the company’s delivery map; (4) The buyer owns an email address on the Internet (unless the order is placed through the call center).
The policy of services and pricing
Reservations on this site will be processed only if an order exceeds the value of NIS 75.
If the bouquet is available in a number of sizes, the images on this site will represent the medium bouquet.
All of the services, prices (including delivery expenses) and the conditions of payment made available through this site can change occasionally, and will be done so on the exclusive judgement of the company.
In the event where an order to purchase a floral bouquet or a flower arrangement presented on our site is made, and the item is out of stock, the company will deliver to the buyer, a product which is as similar as possible to the original product ordered – similar in colour and/or in the type of product that was purchased through the original transaction.
In the case where an alternative item presented on the website is out of stock, a message will be sent to the purchaser through email or by phone. The company reserves the right to offer an alternative product with a similar character and price. If the buyer approves, the details of the reservation will be updated. If not, the reservation will be deleted and the credit card will not be charged.
The delivery will reach the requested destination within five hours from the time that the reservation was approved. This is on the condition that the order is placed during hours of operation of the ordering center, which is Sunday through Thursday 8:30 AM to 6:00 PM; Fridays and the morning before a holiday from 8:30 AM until 13:00 PM. This does not include the morning before a holiday. On these days the order maybe delivered throughout the day.
Buyer details and Internet website security
At the time the order is placed through the website, the buyer will be expected to supply private details, details of the order, credit card details and so forth into the system (The Aforementioned: The Details). The owner of this site, and/or site operator, and/or site management, and/or those commissioned on their behalf, are not responsible for any mistake that has been made by the buyer while adding these details. Furthermore, the aforementioned will not be responsible directly or indirectly to assume responsibility for the situation where the details of purchase are not received by the system, and/or for any technical problem, and/or for any other problem that may prevent operation of this site.
Adding false details is a criminal felony. Those who submit false details will be taken to court, and this could include suing for damages from damages caused to the site, and/or to site owners, and/or to site operators, and/or site management, and/or those commissioned on their behalf. In the case that details are submitted incorrectly (including personal details of the buyer), the company reserves the right, and/or those commissioned on the company’s behalf, to cancel the order.
The database processor of this company manages details of every action that is conducted at this site. These details will serve as proof to all transactions made. However, the server clock will be used to decide the exact time as to final and conclusive evidence as to when the order was placed on the site.
All the transaction details from the site, including the details of the order, and the details of the purchaser, will be transferred through Secure Sockets Layer (SSL) - widely-used in electronic trade - into the data-processing computer of the company.These details will not be shared by the company, or its operators, to any third party sources, not including the credit card company and the suppliers expected to fill the order placed by the purchaser. The company reserves the right to use the details that the buyer will supply, in order to statistically analyze the data and to provide this information to other sources. In this case, the data will not refer personally to the buyer and will not be associated with him.
The company reserves the right to send the buyer electronic mail and reach him in writing or verbally with all the information regarding promotions held by the company, new items on the website, and promotions on other commercial enterprises, unless the buyer will announce in writing that he is not interested in receiving such information.
Payment for the services
All the prices that are presented on this site include taxes, unless mentioned differently. The payment will be charged to a credit card of which details are added during the order, or close to the time that the merchandise is dispatched to the address mentioned in the order. If there is a policy of the company to allow special payment plans of these goods, it will be done so accordingly (under the approval of the credit card company).
The purchase total that the buyer will be charged will be seen in “the cart” or in “the details of the transaction screen – that the register processed”. This sum will include all the details that are appearing in the cart, including delivery fees.
Cancelling an order by the buyer
Every buyer that submits an order to buy flowers, plants, flower bouquets and floral arrangements and is interested in cancelling the order, has to do so within an hour that the order was sent to the company (or the time that the company was contacted by telephone). In the event where the order should be processed on another day, it is possible to place a cancellation announcement five hours before the executing time of the order, through the order center during hours of operation. (Sunday to Thursday 8:30 AM to 6:00 PM; Fridays and the morning preceding a holiday from 8:30 AM to 1:00 PM). The cancellation announcement will be sent to the telephone center of the company (phone 1-800-30-60-62) and it will also be sent in parallel in writing (fax or via email). Cancellation of the action will be possible any time before the company has sent the product, and/or those affiliated to the address that the offer has been received. Cancellation of purchase of any other product (non-perishable) will be allowed only in writing, within 14 days from the day you received the product or a proof-of-purchase document – whichever was received the latest, and no cancellation fee will be charged. Cancellation of a present before it was sent will be charged a cancellation fee of 5% of the total the price of the gift, or NIS 100, whichever is least. In the event that the arrangement of the gift cost money, and the gift had not been supplied, the site reserves the right to charge an expense fee.
Limits of the warrantee
The company is working to ensure that all of its products will be high in quality and worthy of use, and an emphasis is placed on the high quality of flowers, plants, ornamental plants, bouquets and flower arrangements.
The company is obliged that the plants, flowers,floral bouquets will be of high quality and fresh. In the case that one of the aforementioned products is not fresh (see the aforementioned “damaged products”), the buyer can reach the company (through the telephone center number (1-800-30-60-62) to make a report. It is agreed on both sides, that the company will check the complaint and can replace the damaged product, or refund the buyer in the sum of the purchase price (including delivery charge, only if other services were not placed in the same deal), on the company’s exclusive judgement.
The exclusive warrantee for all products that are not flowers, plants, ornamental plants, bouquets and flower arrangements, and any information and presentation presented on the site, with any concern to the product offered on the site, and the essence of the product, including the names of the producer, the quality of the product, pictures of the products and so forth, is on the producer’s, and/or importer’s, and/or distributor’s of the products, governed by the rules and the regulations to protect the buyer and accordingly, on the conditions of the warrantee certificate and the services that are attached to every product or service, where included.
The pictures on this site are for illustrative purposes only. It is important to know, that in light of the fact that the pictures are presented on a computer screen, and/or are printed from the computer, there can be differences and changes between the look of the illustrated product to the actual product.
In any case, the responsibility of the company, under any legal action on the basis of the products mentioned in this section, will not be more than the actual price of the product/service that has been ordered by the buyer.
The company, and/or site owners, and/or site operators, and/or site management, and/or those commissioned on their behalf, are not responsible that the server on which the site is operating, will be free of viruses and malicious elements that could hurt or cause defects to the buyer’s personal computer or any other equipment associated to the buyer whenever he enters or/and orders services and/or uses this site. Furthermore, the company will not be liable for any illegal actions performed on this site by a certain buyer or a third party, which is outside the realm of the company’s control. The company can stop or prevent the connection or the approach of a buyer to any part of the website or to the whole website at any time.
Damages and compensation for inappropriate use of the site
Anyone that will use the site inappropriately is obliged to pay damages and compensation to the company, and/or to site owners, and/or to site operators, and/or to site management, and/or to those commissioned on their behalf, based on every claim, and/or expense, and/or damages of any kind, including legal fees, caused to the company, and/or to site owners, and/or to site operators, and/or to site management, and/or those commissioned on their behalf.
Ownership and reservation of rights
The Internet site is supplied with a variety of materials that are protected by copyrights, trademarks (including Flamour Fantastic Flowers and so forth), other purchasing rights, including material, images, graphics, music, video, and sound, that are in part owned by the company and in part which are owned by third parties. Buyer, and/or surfer, and/or any third party participating in actions is not permitted to change, publish, transmit, or transfer, take any part in the transference or selling and using the site, or part of it, in order to create something from it, or to exploit this site, and/or its material, as a whole or in parts for any purpose, not including the purpose that this site was created for. The company permits the user to download data to a personal computer for personal use, non-commercial in nature. This permit, like every other lawfulaction performed on this site, does not transfer to the user ownership rights on any information that is included in this site.
The user agrees not to upload information of any kind to the site that will breach the copyrights, trademarks, and/or any transfer rights and/or pornographic material and/or gossip material and so forth. If the user uploaded information, and/or material as mentioned above, the user agrees to compensate the company, and/or someone on its behalf, and/or the site operator, on the basis of every damage and/or expense (including legal fees and court expenses), that will happen to the company as a result of the misconduct of the user as mentioned above.
The site has links to other sites on the Internet. The company supplies these links for the convenience of its users and is not responsible for the information that is appearing on these sites or other sites that are connected to them, including their validity and legitimacy. The buyer that uses these links is doing so, according to their own responsibility.
Everyone that wants to link to this site from other sites must make a request in writing and within advanced notice to the company in order to get permission in writing to do so.
Other terms and conditions
The company is permitted to close the site, cancel services, or reduce services. Furthermore, the company will be allowed to change the regulations of the site from time to time.
Any disagreement between the buyer, and/or a surfer on the site and the company, on a transaction on the site, will be taken to council in Israel at the courts in Tel Aviv only.
Customer Service
Further inquiries and additional information can be addressed to customer service representatives of the company through email,flamour209@gmail.com , or by telephone 1-800-30-60-62 from Sunday through Thursday between the hours of 8:30 AM to 7:00 PM; Fridays and the morning preceding a holiday from 8:30 AM to 1:00 PM.
